Who We Are
Genzaurra is a Pakistan-based perfume brand selling mood-first, unisex Eau de Parfum products through https://ecomapi.mirindaweb.com/. For privacy questions, contact us at support@genzaurra.com.
PRIVACY & DATA
Privacy Policy
This policy explains how Genzaurra collects, uses and protects customer information when you browse our website, place an order, contact support or join our email list.
Information We Collect
When you place an order, contact us or use the website, we may collect your name, phone number, email address, shipping address, billing details, order history, messages, IP address, browser/device information and website activity such as pages visited or products viewed.
How We Use Information
We use personal information to process orders, arrange delivery, confirm cash-on-delivery details, provide customer support, handle damaged or incorrect-order claims, prevent fraud, improve the website, send service updates and share marketing emails only where you have opted in or where permitted by law.
Orders, Payments and Delivery
Checkout information may be shared with WooCommerce, payment services, courier partners and operational providers so your order can be confirmed, packed, shipped and supported. Couriers receive only the information needed to deliver your parcel and contact you about delivery.
Cookies and Analytics
Our website may use cookies to keep the cart working, remember basic preferences, support secure login, measure performance and understand how visitors use the site. You can control cookies through your browser settings, but disabling them may affect cart, checkout or account features.
Email Signup and Marketing
If you subscribe to Genzaurra emails, we may send launches, offers and fragrance guides. You can unsubscribe from marketing emails at any time. Important order, delivery or support emails may still be sent because they are needed to complete your purchase or respond to your request.
Comments, Reviews and Uploaded Content
If reviews, comments or uploads are enabled, we may collect the information you submit along with technical data used for spam prevention and moderation. Please avoid uploading images that contain private location data or personal information you do not want shared.
How Long We Keep Data
We keep order, delivery and support records for as long as needed for customer service, accounting, legal, security and business purposes. Marketing subscription details are kept until you unsubscribe or ask us to remove them where possible.
Your Rights
You may ask to access, correct or delete personal information we hold about you, subject to records we must keep for legal, tax, fraud-prevention or order-support reasons. To make a request, contact support@genzaurra.com.
Contact
For privacy questions or data requests, email support@genzaurra.com or visit our Contact page. We may update this policy as our website, store tools or legal requirements change.